Privacy Policy

Introduction

PAYPUGS CARDS SERVICES LTD ("Neto Payment", "we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment processing services, website, and related applications.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We collect several types of information from and about users of our services:

Personal Information

• Full name, email address, phone number, and postal address
• Government-issued identification documents for verification purposes
• Date of birth and nationality
• Financial information including bank account details and payment card information
• Business information for commercial accounts

Transaction Information

• Payment transaction details and history
• Currency exchange information
• Cryptocurrency wallet addresses and transaction data
• Merchant and beneficiary information

Technical Information

• IP address, browser type, and operating system
• Device information and unique device identifiers
• Log data including access times and pages viewed
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for the following purposes:

• Processing payment transactions and providing our core services
• Verifying your identity and preventing fraud
• Complying with legal and regulatory requirements (AML/KYC)
• Improving and personalizing your user experience
• Communicating with you about your account and services
• Detecting and preventing security incidents
• Analyzing usage patterns to enhance our platform
• Marketing our services (with your consent)

Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We work with third-party service providers who perform services on our behalf, including payment processors, identity verification services, cloud hosting providers, and customer support platforms. These providers have access to your information only to perform specific tasks and are obligated to protect your data.

Legal Requirements

We may disclose your information when required by law, regulation, legal process, or government request. This includes compliance with anti-money laundering (AML) regulations, counter-terrorism financing requirements, and cooperation with law enforcement agencies.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

Data Security

We implement industry-standard security measures to protect your personal information:

• 256-bit SSL/TLS encryption for data transmission
• PCI DSS Level 1 compliance for payment card data
• Multi-factor authentication and access controls
• Regular security audits and penetration testing
• Encrypted data storage with access logging
• 24/7 security monitoring and incident response

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but continuously work to enhance our security measures.

Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain processing of your information
• Withdraw Consent: Withdraw consent for processing where we rely on consent

To exercise these rights, please contact us at privacy@comonpay.com

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records are retained for a minimum of 7 years as required by financial regulations. When data is no longer needed, we securely delete or anonymize it.

International Data Transfers

As a global payment service provider, we may transfer your information to countries outside your residence. We ensure appropriate safeguards are in place, including standard contractual clauses approved by regulatory authorities and adherence to international data protection frameworks.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by email or through our platform. The "Last updated" date at the top indicates when the policy was last revised.